Privacy Policy
Greenlights Therapies

Greenlights Therapies is committed to protecting the privacy and confidentiality of client information. This policy outlines how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Speech Pathology Australia Code of Ethics.

1. Collection of Personal Information
   We collect personal information necessary to provide high-quality speech pathology services. This may include:

• Contact details (name, address, phone number, email)
• Date of birth
• Medical history and reports
• Assessment results and therapy progress notes
• Communication history
• Billing and payment information

3. Use of Personal Information
   Personal information is used to:

• Provide speech pathology services
• Maintain accurate clinical records
• Communicate with clients, caregivers, and other relevant professionals
• Process payments and manage accounts
• Meet legal and professional obligations

4. Storage and Security of Data
   Greenlights Therapies uses secure digital platforms to store and manage client information:

• Splose: Practice management software used for appointment scheduling, clinical documentation, and billing. Splose complies with Australian data security standards.
• Heidi: AI-powered transcription and progress note generation tool, used to enhance accuracy and efficiency in clinical documentation. Data is processed securely in line with privacy regulations.

We implement appropriate security measures, including encryption, password protection, and restricted access, to safeguard personal information from unauthorized access, modification, or disclosure.

5. Disclosure of Personal Information
   We do not share personal information without client consent, except where required by law or where disclosure is necessary to prevent harm. Personal information may be shared with:

• Other healthcare professionals involved in a client’s care (with consent)
• Medicare, NDIS, or private health insurance providers for funding purposes
• Legal authorities in cases where disclosure is legally mandated

6. Access and Correction
   Clients have the right to access and request corrections to their personal information. Requests should be made in writing to Greenlights Therapies, and we will respond within a reasonable timeframe.
7. Retention and Disposal of Records
   Client records are retained in compliance with legal and ethical obligations. When records are no longer required, they are securely deleted or destroyed in accordance with professional guidelines.
8. Complaints and Concerns
   If you have concerns about the handling of your personal information, please contact Greenlights Therapies at: Email: hello@greenlightstherapies.com
   Phone: 0490398621

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Policy Updates
   This privacy policy may be updated periodically to reflect changes in legislation or clinic practices. The most current version will be available on our website or upon request.

This policy is effective as of 29.04.2025